Privacy Policy
1. Applicability
This policy applies to all users of the Exce ED platform including students, parents, guardians, educators, and visitors who access our content or services in India.
2. Legal Compliance
We are compliant with: • The Information Technology Act, 2000 • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 • Other applicable laws and regulations enforced in the Republic of India
3. Information We Collect
a. Personal Information • Name, date of birth, mobile number, email ID • Profile photo (if uploaded) • Guardian or parent information (for minor users) • Address or location (if entered) b. Educational Data • Course enrolled, school name, exam board • Attendance, test scores, progress, and performance analytics • Feedback and interaction with tutors c. Payment Information • Transaction IDs, UPI/payment gateway details • No card or banking credentials are stored on our servers d. Device and Log Data • IP address, device ID, browser type, access time, and usage behavior • Location (approximate, for analytics or regional content delivery)
4. How We Use Your Information
We use your information to: • Create and manage your user account • Deliver personalized learning content • Communicate regarding courses, updates, and support • Analyze user engagement and improve platform quality • Process payments and provide billing support • Comply with legal obligations and prevent fraud
5. Sharing of Information
We do not sell your personal data. However, we may share data in the following cases: • With trusted service providers (payment gateways, cloud services) who help us operate • With government authorities, if required by law or legal proceedings • With parents or legal guardians in the case of minor users (under 18) • With your consent, for partnerships or educational events
6. Data Storage and Security
• Your data is stored securely on servers located in India or trusted global cloud platforms with encryption • We follow industry-standard security protocols like SSL, firewalls, and 2FA authentication • We limit access to personal data to authorized employees only • In case of a breach, we will notify affected users and regulators as required by law
7. Data Retention Policy
We retain your information: • As long as your account is active • For a limited time (usually 6–12 months) after account closure, for legal and support purposes • You may request deletion by contacting our support (unless retention is required by law)
8. User Rights
As a user, you have the right to: • Access and review your data • Request corrections • Request deletion of your personal information • Withdraw consent (may affect access to some services) • Raise complaints to the Grievance Officer
9. Cookies and Tracking
We use cookies and analytics tools to: • Improve platform performance • Remember login sessions • Analyze visitor behavior (anonymously) You may disable cookies via your browser settings, but some features may not work properly.
10. Children’s Privacy
We do not knowingly collect personal data from children under 13 without parental or guardian consent. Parents can request to access, review, or delete such data.
11. Third-Party Services
Our platform may contain links to external websites (YouTube, payment gateways, etc.). We are not responsible for their privacy practices. We recommend reviewing their policies separately.
12. Grievance Redressal & Contact Information
In accordance with the IT Rules, 2011, the Grievance Officer for Exce ED is: • Name: Bunty Maisnam • Email: exce.education@gmail.com • Phone: +91 7065744695 • Address: Lane-2, Uripok Polem leikai, Imphal West, Manipur - 795001 Grievance complaints will be addressed within 15 days of receipt.
13. Policy Updates
We may update this Privacy Policy from time to time. Users will be notified via app/email. Continued use of the platform implies acceptance of the updated policy.
14. Consent
By using the Exce ED app or website, you consent to the terms outlined in this Privacy Policy.